Last updated 27 September 2026
These terms explain what you get from Tutcore, what you agree to when you use it or pay for it, and how we look after your personal information. Please read them, and especially the parts in bold, which limit our responsibility or your rights (the Consumer Protection Act asks us to point these out).
Tutcore is operated by Tutcore (Pty) Ltd, a private company registered in South Africa (registration number 2024/745094/07), based in Cape Town, Western Cape, South Africa. “Tutcore”, “we”, “us” and “our” mean that company.
Website: tutcoreacademy.com. Email: support@tutcoreacademy.com. Our address for the service of legal documents is available on request by email.
“You” means the person using Tutcore (the student) and, where someone else pays for a student, also that person (the payer). By creating an account, using Tutcore or paying for it, you agree to these terms, including the privacy section (section 16).
Nothing in these terms takes away any right you have under South African law, including the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA) and the Protection of Personal Information Act 4 of 2013 (POPIA). If any part of these terms conflicts with those laws, the law wins and the rest of these terms still applies.
Paid access gives the student video lessons, quizzes, worksheets and past-paper walkthroughs for the subject (tutor) and grade they paid for, for the period they paid for.
Tutcore supports what learners are taught at school; it does not replace school, a teacher or the official curriculum documents. We add, update, reorder and occasionally remove lessons to keep the content accurate and useful. We will not remove content in a way that takes away the main value of a period you have already paid for.
We currently sell one plan: 2026 Finals access.
The price is shown in South African rand before you pay, and is the full amount you will be charged. Launch or special prices apply only while we show them and only to payments made during that time.
A parent, guardian or sponsor may pay for a student, for example through a payment link the student sends them. In that case:
Access starts immediately once your payment is confirmed. By paying, you ask us to start the service straight away, and you agree that because of this the seven-day cooling-off period in section 44 of ECTA does not apply (section 42(2) of ECTA excludes services that begin, with your consent, within that period).
This means payments are not refundable once access has started, including if the student uses little or none of it, or does not get the results they hoped for.
We will always refund you if:
To ask for a refund, email support@tutcoreacademy.comwith the student's name and email address, the date and amount of the payment, and the PayFast reference if you have it. We reply within 5 business days. Approved refunds are paid back through PayFast to the card or account that paid, usually within 10 business days, though your bank may take longer to show it.
You may not:
All videos, quizzes, worksheets, walkthroughs, text, graphics and the Tutcore name and logo belong to Tutcore or to the tutors and others who licensed them to us. While you have access, we give the student a personal, non-transferable right to view them for their own studies. Nothing else is licensed to you.
If you send us a suggestion, question or feedback, you let us use it to improve Tutcore (for example, by making a lesson from a suggested question) without paying you.
We work hard to make the content accurate and helpful, but we do not guarantee any mark, pass or exam result. Results depend on each learner's own work, circumstances and the exam itself. If you find a mistake in our content, please tell us and we will fix it.
We aim to keep Tutcore available at all times, but it may occasionally be down for maintenance or because of problems with our providers or the internet. We may improve or change features. If we permanently stop offering the course you paid for before your paid period ends, we will refund the unused part.
As far as the law allows, we are not responsible for: indirect or consequential loss; exam results; problems caused by your device, internet connection or anything outside our reasonable control; or problems with PayFast or other services we do not run. As far as the law allows, our total responsibility to you for any claim is limited to the amount paid to us for the student in the 12 months before the claim.
Nothing in these terms limits our responsibility for gross negligence, for anything the CPA does not allow us to limit, or for anything else that cannot legally be limited.
We process personal information under POPIA. Tutcore (Pty) Ltd is the responsible party. Questions and requests about your information go to our Information Officer at support@tutcoreacademy.com.
We never sell your personal information, and we don't use it for advertising or share it for anyone else's marketing.
POPIA treats information about anyone under 18 as a child's information, which needs the consent of a parent or guardian. A student under 18 who signs up confirms that their parent or guardian has agreed. A parent or guardian can email us at any time to see, correct or delete their child's information.
We share only what each provider needs to do its job for us, and they may use it only for that:
Our tutors and staff see only what they need to support students, such as names, progress and questions students send in. We will also share information if the law requires it.
Some of these providers store information outside South Africa. We use only providers that are bound to protect it to a standard at least as strong as POPIA, as section 72 of POPIA requires.
We keep your information while your account is open. When it is closed, we delete or anonymise it within a reasonable time, except payment records, which we keep for five years because tax law requires it.
Information is sent over encrypted connections, access is limited to people who need it, and our database only lets each student read their own information. No system is perfectly secure, but if a breach affects your information, we will tell you and the Information Regulator as POPIA requires.
You may ask to see the personal information we hold about you, to correct or delete it, or object to how we use it. Email support@tutcoreacademy.com; we reply within 30 days. If you are unhappy with our answer, you can complain to the Information Regulator (South Africa) at inforegulator.org.za.
We only use the cookies needed to keep you signed in, plus your theme choice stored in your browser. We don't use advertising cookies or third-party tracking.
We send emails you need about your account and payments (for example, confirming access). We only send news or offers if you asked for them, and every such email lets you unsubscribe.
We may update these terms, for example when we add a feature or the law changes. The date at the top shows the latest version. If a change significantly affects you, we will tell you by email or on the website before it applies. A change never takes away what you have already paid for.
South African law applies to these terms. If something goes wrong, please email us first at support@tutcoreacademy.com; most problems are solved quickly that way. If we can't resolve it, you can contact the Consumer Goods and Services Ombud (CGSO) or the National Consumer Commission, or approach a South African court with jurisdiction.
Tutcore (Pty) Ltd (registration number 2024/745094/07), Cape Town, Western Cape, South Africa.
Email: support@tutcoreacademy.com